What Fees Do You Actually Pay When Renting at Neptune Wharf?

At Neptune Wharf, you pay rent, your own utility bills, and nothing else unless you choose an add-on like The Club membership at £75 a month. We charge no application fees, no reservation deposit, and no hidden tenancy fees, in line with the Tenant Fees Act 2019. The only extra charges are for replacement keys or fobs.

Key Takeaways

• Reserving an apartment at Neptune Wharf costs nothing: no deposit, no payment, just a completed application.
• Our application process runs 4 to 7 days, mostly taken up by referencing and credit checks.
• Rent starts at £1,900 for a 1 Bedroom Apartment and £2,250 for a 2 Bedroom Apartment.
• The Tenant Fees Act 2019's permitted-payments list is exhaustive, according to UK Parliament, meaning anything not on that list simply can't be charged.
• The Club, our co-working and social space, costs £75 a month and sits outside your tenancy agreement entirely.

What fees will I actually pay when renting at Neptune Wharf?

You'll pay your rent and the utility bills that come with living in your own home: electricity, water, council tax, and your TV licence. Beyond that, the only charge we apply is for replacing lost keys or fobs. There's no reservation deposit, no application fee, and no charge for referencing.

Here's how the costs break down in practice:

That £75 monthly figure for The Club membership is the one genuinely optional cost on this list. Everything else either doesn't apply to you at Neptune Wharf, or is a bill you'd pay wherever you lived.

The law behind our no-fees policy

Our no-fees approach isn't a marketing line, it follows directly from the rules that govern tenancies across England. The Tenant Fees Act 2019 sets out exactly what a landlord or agent is allowed to charge, and the list is short.

UK Parliament states that the Act's permitted-payments list is exhaustive: any payment a landlord or letting agent requires in connection with a tenancy that isn't listed in Schedule 1 counts as a prohibited payment. That's why we don't charge you for referencing, for processing your application, or for anything else dressed up as an admin cost.

There's one narrow exception worth knowing about. The Ministry of Housing, Communities and Local Government states that a landlord or agent can only charge a default fee for rent arrears if the tenancy agreement itself includes that term. In other words, a late-payment charge can't be sprung on you later. If it's not written into your agreement when you sign it, we can't apply it.

Fee-free renting has been part of the conversation in London for over a decade. In an official Mayor's Question answer, the London Assembly recorded that some private rented sector providers, including Get Living London, had already chosen to charge no letting agent fees back in 2014, years before the Tenant Fees Act made that the legal default. Charging no hidden fees was a point of differentiation in the London rental market well before it became a requirement.

What bills and optional costs will I cover myself?

You're responsible for your own electricity, water, council tax, and TV licence, the same as you would be in any privately rented home in England. None of these are billed through us or bundled into your rent.

If you want more than an apartment, The Club membership gives you access to a co-working lounge, quiet spots for calls, laptop-friendly space, high-speed broadband, a cinema, kitchen facilities, and games areas, for £75 a month. It's open to the local community as well as residents, and it sits entirely outside your tenancy, so joining or leaving doesn't touch your rent agreement. Covered car parking is also available on a first come, first served basis at an additional charge, and secure cycle storage is accessible to residents via fob.

What happens if my rent payment is late?

A default fee for late rent only applies if that term is written into your specific tenancy agreement. Nothing gets added after the fact. This follows the statutory guidance issued for landlords and enforcement authorities under the Tenant Fees Act 2019.

We set out tenancy terms clearly before you sign, whether you're taking a 2 Bedroom Apartment, a 3 Bedroom Apartment, or one of our Duplexes & Penthouses. If a term around late payment applies to your agreement, it'll be there in writing from day one, not introduced as a surprise months into your tenancy.

Frequently asked questions

Are there fees for replacing lost keys or fobs?

Yes, replacement keys and fobs are the one charge that applies outside your rent. Everything else, including your application, referencing, and reservation, comes at no cost. Keep track of your fob for cycle storage access and building entry, since a replacement is the only situation where a charge applies.

Is The Club membership included in my rent?

No, The Club membership is a separate, optional service priced at £75 a month. Your rent covers your apartment only. Joining The Club gives you access to the co-working lounge, cinema, and social spaces, but it's entirely your choice whether to sign up.

Do I need a guarantor, and does that cost extra?

If you don't pass our affordability check, we may accept a guarantor or advance rent payment instead, at no additional fee to you. Anyone over 18 with the right to live in the UK can apply, subject to credit and affordability checks, and there's no charge for arranging either alternative.

How soon can I move in once I've applied?

Our application process typically takes 4 to 7 days, with referencing taking up most of that time. You can reserve your apartment with no deposit or payment required, then move in as soon as your checks are complete. Browse the full range on our apartments page or check the neighbourhood before you apply.

If you've got a specific question about costs, a particular apartment, or how The Club membership might fit alongside your tenancy, tell us what you're working out and we'll help you make sense of it using the form below this article.