Frequently asked questions

Neptune Wharf London is a development of 139 brand new high specification apartments for rent. In the coming months, a variety of inside and outside amenity spaces for resident use will be added. In addition, we expect a range of leisure and retail outlets to open on the Boulevard. All of this on the doorstep of a 17 acre beautiful tree-lined park.

Anyone over the age of 18 with the right to live in the UK is eligible to rent an apartment, provided they can pass credit checks and can show they meet an affordability check. Those who cannot pass the affordability check may still be allowed to rent if the rent is paid in advance, or if they have a guarantor.

You can reserve your apartment at any time with no deposit or payment required, and move in as soon as you have passed our referencing checks.

Typically, the application process takes between 4 and 7 days, with the referencing process generally taking most of the time.

We are currently only offering tenancies of 6-12 months. Two months before the end of your tenancy, the Neptune Wharf London Team will contact you to discuss renewal options should you wish to stay with us.

As per the Tenant Fees Act 2019, we do not charge any fees for the application process, and there are no hidden fees due during the tenancy. We do charge for replacement keys and fobs.

The tenant is responsible for paying electricity and water charges directly to the utility companies. You are also responsible for council tax and must register with the council. You are also responsible for a TV licence if you require one. There is no charge for Wi-Fi.

Yes, we offer both furnished and unfurnished options. On our smaller two bed options and three beds we are offering flexi options – you can choose to have the smallest bedroom either as a bedroom, office, nursery or walk-in wardrobe.

Neptune Wharf London has a number of parking spaces available in a covered and secure under croft car park. Parking spaces can be rented from us on a first come first served basis. This will form an additional charge to the rent.

There is secure cycle storage available on site which is accessible only to residents and accessed by fob.

Free 1Gb Wi-Fi is installed in every apartment. Should you wish to switch to a different Wi-Fi provider or upgrade the package, you may do so at your own cost.

Yes, and they will love the park! Unlike our competitors, we don’t charge a pet fee. However, there are some restrictions on the type, size and breed and guidance on how to look after them in your apartment and the communal parts of the building. Please ask the Neptune Wharf London team for further details.

We will have a maintenance team on site regularly, and you can submit a maintenance request via the concierge desk or through the Neptune Wharf London Resident’s App.

The Resident team will be on site during normal office hours to help you with any issues or requests you may have.

All apartments and internal communal areas are non-smoking. However, you may smoke outside in the designated areas.

Yes, you may have artwork and mirrors on the wall, provided you return the apartment in the same condition as when you moved in. This means patching and painting small holes. We can also help you with this if needed for a small fee.

Communal areas are accessible by an electronic fob and the apartments are accessed by key. You will receive these at move in, with the number depending on the number of bedrooms in your apartment. If you lose them, there will be a fee for replacement.

The apartments all have an EPC rating of B which means they are energy efficient. Electric and water usage bills will be entirely dependent on usage.

Rent will be due on the first day of each month by standing order. Your initial payment and deposit can be paid by bank transfer or debit card.

We look forward to hosting regular events and social functions throughout the year – drinks, BBQs, bike and running clubs, and perhaps footie in the park. The team will also help you to form groups with other residents through the Neptune Wharf London Residents App.

The Club at Neptune Wharf is now open. Offering a communal space which is a great place to relax, socialise, co-work and watch a film in our bookable cinema.

The Neptune Wharf London Residents App allows you to log maintenance requests, view your account, receive building updates and book communal spaces.